Support & contact

Planur signs you in with a one-time code sent to your email or phone — there is no password to forget. If the code doesn't arrive, check your spam folder, make sure you typed the same address you registered with, and try again after a minute. Still stuck? Message us below from that same address.

In the app: Profile → Delete account. It is permanent and immediate. Full details, including what we keep, are on the deletion page.

Only what you agree to share, and you can change your mind. Parent mode gives a guardian a calm overview of upcoming deadlines and events — it is not a surveillance tool, and it never shows your private notes or messages.

Subscriptions are billed by the App Store or Google Play, so you cancel in your app store account settings, not inside Planur. Refunds are handled by Apple or Google under their policies — see our terms.

Enter it in Planur and their classes, schedule and materials appear in your planner. If you are under the age of digital consent in your country — or we don't have your date of birth — nothing appears until a parent approves it through a link we send them. Your own planner stays private from your tutor either way.

Within 24 hours. That's the standard we set ourselves rather than a guaranteed service level — we'd rather say it plainly than promise something we can't always hit. Reporting from inside the app is fastest: it carries the app version and screen automatically, so we aren't debugging from a description.

Yes, and we'd rather do it than watch you type fifty students in by hand. Spreadsheet import is on the roadmap; until it lands, send us your list in whatever shape it exists and we'll have students, batches and fees in place before you start.

Nothing is deleted. Limits stop you adding — another student, another upload — they never remove what's already there. Your roster, register, invoices and files all stay until you delete them.

No. Fee data is restricted to the owner tier, enforced in the database rather than hidden on a screen, so it holds regardless of what any part of the app shows. The flow for inviting a colleague is the next thing we're building — until then, adding someone is something we do with you.

A one-tap export is on the roadmap and isn't there yet. In the meantime, ask us and we'll get your roster, register and invoices out for you — before you delete anything, because deletion is immediate. See the deletion page.

Yes. Sign in at theplanur.co.uk/tutors/app with the same email and one-time code you use on your phone — it's the same practice and the same data. An evening of invoicing is simply easier with a keyboard.

One difference worth knowing: local class reminders are phone notifications, so you won't get those in a browser tab.