Delete your Planur account
Last updated: 17 August 2026
You can permanently delete your account and all your personal data at any time, from inside the Planur app.
How to delete your account
- Open the Planur app on your phone. Uninstalled it already? Install Planur from the App Store or Google Play and sign in with the account you want to delete.
- Go to Profile.
- Tap Delete account and confirm.
This permanently and immediately deletes your account and all associated personal data. It cannot be undone.
What gets deleted
Your profile and school setup, timetable, assignments and to-dos, exams, sports fixtures, focus sessions, friends and group-study/team data, your notification token, and your subscription record with our payment provider.
If you are connected to a tutor, that connection ends and your tutor stops seeing you on their roster. Their own records of the classes they taught remain theirs — see the tutor section of this page.
You can permanently delete your tutor account, and your whole practice with it, at any time from inside the Planur for Tutors app. Because a practice holds records about other people — your students — it is worth reading what happens before you do it.
How to delete your tutor account
- Open the Planur for Tutors app on your phone. Uninstalled it already? Install Planur for Tutors from the App Store or Google Play and sign in with the account you want to delete.
- Go to Profile or Settings.
- Tap Delete account and confirm.
Get your data out first. Deletion is permanent and immediate, and a one-tap export is still on our roadmap. If you want your roster, register or invoices, ask us before you delete — support@theplanur.co.uk — and we will help you get them out.
What gets deleted
Your tutor profile, your practice, its batches and sessions, your roster and the student records you entered (names, year and class, parent contacts), attendance history, fees and invoices, the class materials you uploaded, the practice tests you generated, and your subscription record with our payment provider.
What your students see
Every student connected to your practice is disconnected. Your classes, schedule and materials disappear from their planner. Their own account and their own planner are untouched — those belong to them, not to your practice, and we never had them tied to it.
If you only want to remove one student
You do not need to delete your practice to do that. Remove the student from the roster in the app; their connection ends and their details go with them. Deleting your account is for closing the whole practice.
Can’t access the app?
If you are unable to install or sign in to the app, contact us using the contact form from the email address registered to your account. We will verify it is you and delete your account within 30 days.
What we may keep
Only a one-way hash of your email/phone (a deletion record with no readable personal data, so we can confirm a deletion if legally required), and records we are legally required to retain (e.g. billing records held by the app stores), for the minimum period required by law. We also delete or anonymise data from accounts left inactive for 24 months.
Questions about deletion? Use the contact form, or read the Privacy Notice.